Is It Time For Your Brand To Quit Social Media?

Is It Time For Your Brand To Quit Social Media?

Some major brands like LUSH are deciding to quit social media over frustrations of the ever changing algorithms. In fact, many businesses are feeling the pressure to pay for exposure on social media as their organic posts are pushed farther and farther down.

Just a few years ago, social media was essential to digital marketing and one of the best ways to directly connect with your market. Brands were clamoring to create content that was engaging and fresh to drive sales. However, as more brands started to market via social media, feeds became flooded and people were dropping off the sites. Social Media platforms also saw dollar signs when they started charging brands for ad space. Below, we’ve listed some of the things you should consider before quitting social media.

Decreasing ROI

Many brands that saw an increase of sales via social media a few years ago are now noticing a dip in the sales. Also, new brands are having a difficult time climbing to the top. Creating content that captures the audience while trying to beat the algorithms that keeps organic branded content away from viewers can get costly and prove fruitless. An organic facebook post typically appears to less that 3% of followers.

The Rise of the Influencer

With so many brands selling themselves to us, how is the consumer to know what to choose? In comes the social media influencer. These people become brands themselves, selling the idea of a lifestyle people want to live. People are less likely to look for an ad to sell them a product. However, if they see it in the hands of someone they admire and trust, that makes all the difference.

Brands have noticed this and have enlisted the help of influencers around the world to promote their products. Some influencers charge hundreds of thousands of dollars for one photo of them with a product. Influencer marketing is taking over the trust factor social media profiles once provided.

Down But Not Out

Deleting your social presence entirely is not necessarily the best idea. Where social media fits in digital marketing has shifted, but can still be a useful tool in building brand trust and presence. With influencers, you often don’t get to control the conversation as much as you would on your own site. And with incidents like Fyre Festival, the role of influencers in marketing is already being threatened.

Change With The Times

If brands want to be successful on social media, they must change with the times. They need to know where their markets are and how they interact with each other. Finding new ways of creating and guiding the conversation is essential for marketers today. Memes and pithy videos are just not going to cut it any more.

Omnichannel Marketing Is The Future

The customer journey is complex and involves multiple points of contact before a customer is ready to buy. Replying on any one channel while ignoring the others is dealing a brand’s death blow. Buyer trust is difficult to come by and brands must work harder if they want to earn it.

Social media and influencer marketing is not going away by any means. It is just shifting its role in a brand’s overall marketing strategy. If you aren’t seeing returns from your social media effort, maybe it is time to take a look at your methods and figure out what role social should play in your marketing plan. Before you decide to quit social media, take all of this information into consideration.

Check out our other marketing blogs on Lead Gen Hype!

Business Beyond Borders: What You Need To Know About International Marketing

Business Beyond Borders: What You Need To Know About International Marketing

It’s exciting to get a few orders from overseas for your product. Is it possible you can go international? The short answer is maybe. There are a lot of factors that go into breaking into international markets that you need to take into account. International marketing isn’t for the faint of heart. For those who do it right, they can see their business expand beyond borders and expectations.

Find Out Where There Is A Market For Your Product

A few orders does not make a market. Research to find similar products and learn how well they do in the area where you are targeting. Does your product not exist in that region? While it may seem like a great opportunity, it could be because there is no need for such a product or introducing it might require an educational campaign to get the word out.

Is It Feasible?

Does your product ship well? Is it cost effective? These are all hurdles you will have to overcome once you decide there is a market for your product. Not just cost, but local laws and other red tape you may have to take into account when dealing with international markets.

Adapt Your Marketing Strategy

Different cultures have different sets of values, customs, and views about what is acceptable and what is not when it comes to how they interact with businesses. This is where you should not skimp on research. Is business more formal or informal? Are certain topics or messages you promote your brand  with taboo where you are looking to expand? What is okay in the States, as far as marketing goes, might be offensive to other cultures. Be extra careful to make sure your messaging is appropriate for your new market.

Not only is crafting your messaging appropriately important, but acknowledging that the sales process might be different in other countries. What constitutes as a luxury or what is even considered expensive may vary depending on the region.

Make Sure There Is A Need For Your Product

The problem your product solves might not even be considered a problem in the area you are looking to break into. If you are already getting some sales from these regions, do your research to see how they are using your product. Don’t assume they are using it in the same way or for the same reasons  as local buyers.

Make Partnerships

While many aspects of the customer journey may be different overseas, trust is one thing that is universal when it comes to sales. If customers don’t trust your product, they won’t buy it. So, how do you build trust in an international market? Partnering with already established companies, creating affiliate programs, and reaching out to local businesses can help you build trust in a new market.

Making the jump to take your product international should not be taken lightly. It requires lots of research and planning before you even begin to start working on a marketing plan. Once you decide to expand your reach, just make sure you take everything into consideration.

Marketing vs. Sales: What’s The Difference?

Marketing vs. Sales: What’s The Difference?

The main difference between Marketing vs. Sales is where in the customer journey they are in. Think of Marketing as a marathon and Sales as the sprint to the finish. Both look at higher sales as an end goal, but marketing encompasses so much more of the customer journey process.

Marketing Starts With the Brand

Often before the product is the brand. The brand is the face and voice of the product. It is what people base their decisions on and eventually come to trust. A clear brand is essential for any marketing team to have. At the center of the brand is the core values. These are what the brand promises, which usually don’t change despite, voice, image and tone adjustments made during re-branding.

Sales will use these core values as selling points. They usually don’t have a say in what the brand is or what message it is conveying. Their responsibility is turning the marketing team’s messaging into selling points to sell to the customer.

The What: Product Comes Next

Both Marketing and Sales will find product to be essential to their process. Without a product, there is nothing to sell. Marketing finds out what innovative products will come to market and what features need to be highlighted to the consumer.

Sales will have to find a way to show how the product and its features fit into the lives of their customers.

The Who: Finding An Audience Is Key

Even toilet paper is marketed to a specific audience. No matter what the product is, an audience needs to be identified. This job is usually handled by the marketing team after going over the data obtained by the sales team.

Sales is responsible for reaching out to the audience and selling the product on a much more intimate level than marketing.

The When, How, & Where: Advertising

Marketing figures out what channels the product will be marketed to, usually based on where their audience is found. They will come up with what the messaging will be, what the ads will look like, and where the ads will be displayed.

Sales usually finds people on a much more personal level through marketing avenues such as lead pages. They’re responsible for contacting the individual in this part of the process, where as marketing attacks the audience as a whole.

The Finish Line: Conversions

If the marketing does it’s job right, the sales team should have an easy time selling the product to the consumer.

In the final part of the customer journey, the sales team kicks into high gear showing the marketing team what they’re made of. Tasked with making the individual conversion, they are the main contact people have with the brand. This is why a good sales team is essential, even though they come at the end of the process.

Those are the main differences between Marketing vs. Sales throughout the customer journey. They often work hand in hand, but the differences between the two are clear. Even the smallest of businesses should take note of when it is time for marketing and when it is time for sales.

Welcome To Facebook: A Beginner’s Guide To Marketing On Facebook

Welcome To Facebook: A Beginner’s Guide To Marketing On Facebook

It’s 2019 and just like your business needs a website, your business should have some form of Facebook presence. With over a billion regular users around the globe, Facebook is one of the largest social media platforms. Since social media is such a different form of media, businesses often have a difficult time adjusting their message to fit a digital audience in a social setting. Once you get it, however, it’s not difficult to build and maintain your presence on the social media platform. So if you’re new, welcome to Facebook and let Lead Gen Hype be your guide.

Step One: Set Up A Business Profile

To set up a business profile on Facebook, you must have a personal Facebook page. You can set up more than one business page per account, so if you own multiple businesses, you can access your business pages all from one personal account.

– Get Your Profile Page Looking Sharp

Your profile page serves as the virtual storefront on Facebook and should look professional. Check out other business pages, including your competitors, to get an idea of what yours should look like. Your business’s profile picture should be a clear, crisp picture of your logo. You can get a bit more creative with your header image. If you aren’t a graphic designer, free sites like Fotor or Canva can help you easily design a Facebook cover photo that is appealing and brand appropriate.  

– Add Your Information

The more info you add to your “About Us” section, the more trust you will build. Don’t forget to customize your Call To Action button. This button can be customized to send an email, make a phone call, or send users to your website. You should choose whichever call to action is most important to making a sale.

Don’t forget to add your email, phone number, and website to your page. Hours of operation are also a helpful tool for customers who wish to get in contact with you.

– Invite Your Friends

You are able to invite your friends on Facebook to like your page. Encourage them to get their friends to like your page too. When someone likes your page, they will be able to see your posts.

Step Two: Make A Post

Facebook is not the place to make the hard sell. A page that is too salesy usually doesn’t get many engagements. Branding is important. You should always maintain your voice when posting, but remember to change to a less formal tone. Be personable and relatable, and post content people want to engage with.

– Good Post Ideas

  • Pics from inside your store or shop showing the work getting done.
  • Is it someone’s birthday? Want to highlight an employee’s great work? This is the perfect place to share it.
  • Participate in any community events? Great, post about it!
  • Useful industry information your customers should know about.

– Why Post Quality Matters

Facebook doesn’t deliver all of your posts to everyone who likes your post, just about 2 – 3% of them. If these people like or interact with your page, then more people will see it.

Video often gets more engagements than plain text or photos. A Facebook video doesn’t need to be a Hollywood level production to be a good. You can record yourself talking about a new product or something interesting that is going on in your company on your cell phone and post it. The more relatable you are the better

Step 3: Grow Your Page

Growing your Facebook takes a bit of work. You can encourage your customers to like your page in many ways. Here are just a few:

  • Offer discounts/special deals for people who like your Facebook page.
  • Run a contest that requires users to “like”, “comment”, and share a particular post to enter.
  • Encourage your employees to like and interact with your page to increase the reach your post gets.

Join small business groups and other community groups on your personal Facebook that allow people to advertise their services. Be sure to like other people in your group’s pages as well. Many times in community groups, people are looking for recommendations for businesses and services, and you don’t want to miss an opportunity to reach out to them.

Step 4: Set Goals & Create A Strategy

Like with any marketing campaign, it is important to set goals and create a strategy for your Facebook, whether it be posts, engagement, likes, or shares. Dedicate time each week to posting (between 1 and 3 times a week is best) and interacting with your followers and track your progress using insights.

Now that you are set up on Facebook, you can explore things like Facebook advertising and selling things on Facebook shopping. Take time to learn the platform and figure out what others are doing before you jump right on in. Listen to the conversations people are having and join in. Welcome to Facebook, now it’s time to grow your business.

Why Is Marketing Important?

Why Is Marketing Important?

If you don’t have marketing, you might as well not have a product to sell, because who will know about it? Marketing goes beyond mere advertising and research, it decides what encompasses everything a brand is. The marketing landscape has changed so much in the last 10 years. Customers are demanding a more tailored experience and with the rise in the ability to collect an unprecedented amount of data, businesses are able to deliver.

A few posts on Facebook and an email campaign are not going to cut it anymore. Every business no matter how small, must have a detailed marketing strategy or risk failure. So, how does one build a marketing strategy? It isn’t as difficult as one might think.

What Are You Marketing?

If you can’t explain your product or service in one sentence, you are in trouble. In order to have a business, you must offer something somebody not only wants, but is willing to pay for. It seems like a no brainer, but many brands fail right out of the gate because they are not sure what they are actually offering customers. You need to know your product or service is in context with your market. Is your product offering convenience, safety, savings, or status? The first step towards marketing your brand is to know the product you are selling.

Who You Are Marketing To?

One of the biggest mistakes businesses make is thinking their product is for everyone. Even if you are selling toilet paper, you will need to pinpoint your exact target market. Figure out who exactly is using your product. What are their needs? Their values? What does their day look like? Answering these questions will help you cultivate the perfect messaging you will need to sell your product. Use language that feels comfortable to them.

If your audience is to broad segment them, create marketing campaigns tailored for each group.

How Are Marketing To Them?

Now that you know your product and audience, the next important thing is figuring out which platforms are best to reach these markets. Just remember that while your brand’s voice and image should remain constant across all platforms, your tone can and should change to match the context. For example, on social media you can be a little less formal in your approach then you would a mailer or even an email marketing campaign.

Digitally, it is all about joining the conversation. Be a good listener twice as much as you are putting out good content. People can spot disingenuous brands from a mile away. Know what your audience is passionate about and position yourself into their conversations in a way that is appropriate and adds value.

Before You Start Collecting Data, Know Your KPI’s

Data is everywhere, so much so it can become overwhelming.The best way to handle data overload is to know what KPIs (Key Performance Indicators) you wish to be tracking. Is it site visits? Interactions? Conversion rates? This will require some trial and error on your part. Once you know what your marketing funnel looks like, you can figure out which metrics are the best for calculating ROI.

Marketing is essential for any business. You will only succeed by creating a strong brand presence and developing a marketing strategy that will help you grow.